Shipping policy

  • All in stock orders placed before 12pm will be shipped the same day (excluding pallet deliveries & unless otherwise stated). Your order will be shipped via the delivery method selected at checkout. If a named day delivery has been selected your order may be held by our warehouse team ready for dispatch the day prior to that selected. 
  • Each order will be issued with an estimated dispatch date at checkout. If your order contains an item that is out of stock or an item that needs to be ordered in for you, we will always aim to ship your order on or before this date. If for any reason your order encounters a delay we will contact you via telephone or email to discuss.  
  • Upon your order being shipped, you will be notified via email. Following on from this you will receive a text message and email providing you with your tracking details. Another text will follow the morning of the delivery stating your 1 hour estimated delivery slot. If this is not suitable for you, simply reply to the options available. (please note that tracking details may not be available for pallet or direct from manufacturer deliveries)
  • Please be aware that ALL PALLET deliveries will be a curb-side drop. If the items you have ordered as large or heavy we would advise that you have someone one hand to help you into the house with your goods. 
  •  All in stock pallet deliveries can be booked in by you at checkout. Delivery days of pallet items that have a build time or need to be ordered in will be booked in by a member of our customer service team prior to delivery. An email confirming your delivery will be sent the day before this is due to take place. Cut off time for booking a pallet delivery is 11am.